Analyst, Alert Review – Fraud

Location: India, Hyderabad
Department: Customer (Member) Operations
Posted: November 22, 2024

Analyst, Alert Review, Fraud

Office Location : Hyderabad

Department: Ongoing Monitoring

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind, and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is all about supporting small businesses.  We want Tideans excited about supporting SMEs, and excited to be part of an innovative, rapidly scaling company.   We're looking for someone passionate about fighting financial crime, particularly fraud, whilst providing great service to our members

What we’re looking for: 

Here at Tide, we are looking for a driven Fraud Alert Review Analyst with a good understanding of all concepts of Fraud. We need a passionate and proactive individual, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of fraud. 

This role is a key element of our Ongoing Monitoring team sitting within the first line of defence (1LOD). You’ll be responsible for ensuring we detect suspicious fraudulent activity, whilst providing great service to our members., You’ll do this through monitoring transactions and behaviours across our member base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to Tide, and let our members get back to doing what they love.

As an Analyst in Alert Review, Fraud you’ll be: 

• Analysing transactions across a variety of payment types and products, looking for signs of Fraud
• Confident in calling out potential efficiencies in our tools and processes used for transaction analysis 
• Confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation
• Managing your own case load to meet performance targets
• Consistently reaching the targets for Productivity and Quality 
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establish good relationships with various departments throughout Tide to ensure good operational synergy
• Participate in internal and external training programmes related to fraud detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Conducting phone calls if required when gathering information from our members 

What makes you a great fit : 

• You are willing to work in a flexible shift pattern in a 24/7 operational environment.
• 1 to 3 years of experience in a Transaction monitoring, Fraud risk related role in financial services
• A good eye for detail and are able to identify suspicious activity.
• Ability to work well as part of a team; decisive; goal-oriented; proactive
• A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
• You have C1/C2 level of spoken and written English
• A keen eye for process improvements, looking how we can work leaner and more robustly.
• An analytical mind and are able to digest large data sets and spot patterns and trends with ease 
• A quick learner, explorer, multitasker and are happy to be in the defined shift 
• Exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy, our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Night Shift Allowance
• Flexible working – please note you will have to visit Hyderabad office 4 times a year and during high-level leadership visits. You will be notified about that at least 2 weeks in advance

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.