(Business) Operations Manager
Location:
India, Delhi NCR
Department:
Marketing, Sales & Communications
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Member Accession Marketing Team (India) plays a crucial role in driving Tide’s growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guide them through seamless onboarding, and ensure they are well-equipped to leverage Tide’s suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement, ensuring Tide becomes the go-to platform for Indian SMEs.
ABOUT THE ROLE
We are seeking an Operations Manager to drive operational excellence and optimize processes within the team. As the Operations Manager, you will be responsible for ensuring smooth and efficient business operations, managing resources, overseeing departments, and developing strategies to improve operational efficiency. You will work with large data sets to enhance reporting efficiency, create dashboards, and collaborate with stakeholders to achieve impactful outcomes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage multiple priorities.
KEY RESPONSIBILITIES
- Take ownership of operational processes to support the Partnerships team in achieving strategic goals.
- Manage administrative teams and ensure seamless communication across departments.
- Optimize workflows to ensure efficient collaboration and timely execution of partnership deliverables.
- Analyze and interpret large data sets to provide actionable insights that inform business decisions.
- Compile and analyze data related to revenue, adjusting budgets and production goals accordingly.
- Develop, maintain, and refine dashboards with performance metrics and visualizations for QR/SP/PCS partnerships.
- Identify opportunities to streamline data management, reporting, and analysis processes.
- Leverage advanced tools (Excel, SQL, Looker) to create insightful reports and dashboards to guide strategic decisions.
- Be the bridge between technical and non-technical teams, making sure everyone understands and agrees on the operational tasks and goals.
- Enhance data visualization and reporting capabilities using tools like Looker Studio.
- Monitor and adjust budgets and production goals based on performance forecasts.
- Serve as the primary point of contact for internal and external stakeholders, ensuring effective collaboration.
- Develop and implement compliance training programs, track progress, and provide additional support where necessary.
WHO MAKES A GREAT FIT
- Bachelor’s or Master’s degree in Business, Data Science, or a related field.
- 6-10 years of proven experience in operations management, preferably within the fintech industry.
- Strong analytical skills with the ability to interpret complex data sets.
- Leadership, communication, and negotiation skills.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Looker, etc.).
- Experience with dashboarding and management information systems (MIS) development.
- Excellent interpersonal skills with the ability to work in a fast-paced, dynamic environment.
- Strong problem-solving capabilities and keen attention to detail.
WHAT YOU WILL GET IN RETURN:
- Competitive salary package.
- Comprehensive self and family health insurance.
- Term and life insurance coverage.
- OPD benefits.
- Mental well-being support through Plumm.
- Learning & development budget.
- 15 days of privilege leave.
- 12 days of casual leave.
- 12 days of sick leave.
- 3 paid days off for volunteering or professional development activities.
- Stock options.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
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