Credit Service Associate

Location: India, Hyderabad
Department: Customer (Member) Operations
Posted: November 7, 2024

Job Title: – Customer Service Associate

Location: – Hyderabad

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

rketing team are a front-line team, looking to convert as many prospective/cold leads into Tide Members as possible

What we’re looking for:

As an  Credit Service Associate, you will be helping businesses all across the UK to become success stories. You’ll love talking to people and have an empathetic and proactive nature along with a passion for solving member problems. You will play a key part in helping Tide expand by providing round-the-clock support, every day of the year. 

Our mission is to save businesses time and money, which they can put back into their company, and delivering fast and fluid support is key to achieving this. As part of the credit services team, you will build on the relationship with members who are in need of some financial help in their early years

As a Credit Service Associate you’ll be doing:

• Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
• Juggling priorities to ensure that members get a level 2 support experience meaning time is of the essence and detailed product knowledge is vital. 
• Staying up to date on the general topics supported by level 1
• Staying up to date on all level 2 Credit products 
• Eligibility checks of members who are interested in our credit products and the soft skills needed to let them know what they can apply for and how.
• Exploring data and aiding with reporting in order to track the performance of products and services. 
• Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back office tasks.

What makes you a great fit:

• You have excellent spoken and written English skills
• You comfortable using industry tools like Kustomer, GSuite, and Jira
• You are confident talking with our customers to help them get the most from their current account
• You enjoy finding novel ways to solve difficult problems
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You have really strong organisational skills
• You have some experience working in customer service for the finance industry
• You have some experience working in startups 

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activitie

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.