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Head of Country Operations

Location: Germany
Department: Marketing, Sales & Communications
Posted:

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE TEAM

At Tide Germany, we are transforming SME banking through digital innovation. Reflecting our bold ambitions in Europe’s largest economy, we’re strategically scaling our Marketing, Sales, and Operations divisions to unlock the immense potential of a market with just 5–6% digital penetration.

We're rapidly expanding our presence and seeking talented professionals to join our founding team – offering you a unique opportunity to shape our journey from day one. As a Tidean, you'll collaborate with experts in the fintech space to build and deliver innovative solutions that help small businesses thrive. Join us in revolutionising SME banking and making a lasting impact on business owners across Germany.

ABOUT THE ROLE

We are looking for an exceptional Head of Country Operations, to be both a strategic and operational partner to the Managing Director of Tide Germany, driving key initiatives and ensuring the seamless execution of business priorities. You work hand in hand with the Germany MD on internal and external communication to promote Tide’s growth and brand awareness in Germany. 

SOME OF THE THINGS YOU WILL BE DOING:

  • Strategic Support: Work closely with the Managing Director to set and track strategic goals, ensuring alignment across teams. Act as a trusted advisor by providing data-driven insights to inform decision-making.
  • Performance Management: Constantly track and analyze key KPI’s to support Tide’s success in Germany. Drive business process reviews and assist in planning and delivering growth strategies.
  • Organisational Development: Help scale the Tide country organisation, establishing and improving operational processes. Work with various Tide teams to support German operations including opening a Berlin-based office. 
  • Projects and initiatives: Oversee and coordinate cross-functional initiatives tailored to the German market ensuring close collaboration across global and regional teams. Lead special projects including business case development.
  • Market Expansion: Monitor market trends, competitor activities, and regulatory developments in Germany, translating insights into actionable strategies. Support the launch of new products and services tailored to the German market.
  • Communication: Prepare internal and external presentations and support PR activities to enhance Tide’s presence in Germany. Represent Tide at external events and act on behalf of the Country Managing Director when required.

WHAT WE ARE LOOKING FOR

  • You have 7+ years' relevant experience in a similar role, such as Chief of Staff, Senior Project Manager or Head of Operations, preferably in fintech, consulting, or high-growth environments.
  • You have the ability to see the big picture while managing intricate details and ensuring flawless execution.
  • Strong analytical skills, with the ability to navigate ambiguity and drive results.
  • Exceptional written and verbal communication skills in both German and English
  • You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch.
  • You have very strong project management skills and can foster collaboration with teams outside of your direct control by building strong relationships.
  • You have a strong Hands-on-Mentality getting “things done” and you are highly self-motivated.

WHAT YOU WILL GET IN RETURN

  • 25 days of paid leave per year
  • Additional 3 days of paid leave for volunteering or L&D
  • We invest in your development with a EUR 1,000 professional L&D budget per year and ability to access thousands of resources through Learnerbly platform
  • Share options
  • Statutory Health Insurance
  • Statutory Pension contribution
  • Extended Parental Leave
  • Mental health support through Plumm
  • A one-off home office budget
  • Work and travel globally – up to 90 days per country outside of your home country
  • Team socials 
  • Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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