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KYC Analyst with German (Existing clients)

Location: Bulgaria
Department: Customer (Member) Operations
Posted:

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

 

ABOUT THE ROLE 

  • Communicating with active members (non-call centre environment – chat and email) 
  • Reviewing and verifying member data and documentation as part of the company’s CDD and EDD processes
  • Conducting full account reviews on existing members (periodic, holistic, and event-driven)
  • Performing in-depth online research on companies and entities related to them
  • Reviewing and assessing transaction activities
  • Managing multiple types of escalations and handling different off-boarding processes
  • Identifying areas of process improvements
  • Responding to queries from internal teams and working closely with them
  • Assisting with different Ad-Hoc projects

WHAT ARE WE LOOKING FOR 

What makes you a great fit for KYC analyst with German:

  • Excellent spoken and written German language skills
  • Excellent spoken and written English language skills
  • Previous experience and knowledge of UK banking and AML regulations
  • Ability to use and operate with multiple internal and external platforms
  • You bring bags of initiative and be naturally inquisitive about KYC principles and processes
  • You have an analytical mind – able to digest large data sets, differentiate between priorities and show willingness and potential to enhance your investigative skills
  • You are able to carry out multiple different tasks and stay organized while doing so
  • You have a keen eye for process improvements and explore new solutions to existing tasks
  • You have previous experience working in KYC/compliance, preferably in a highly regulated environment
  • You are able to collaborate with multiple departments and levels of seniority
  • You are able to balance excellent quality and productivity on an ongoing basis

WHAT YOU WILL GET IN RETURN

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

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