KYC Team Lead with German

Location: Bulgaria
Department: Customer (Member) Operations
Posted: December 17, 2024

Note: The starting date of this role will be in the beginning of 2025. 

What we’re looking for:

As a Continuous KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Periodic Review stage and throughout the customer life cycle. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.

Some of the things you’ll be doing:

• Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.
• Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.
• Resolving the issues raised by analysts and escalations by stakeholders.
• Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.
• Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.
• Liaison between different departments and team leads of other teams – coordinating across different business areas to achieve a common goal.
• Suggesting and executing procedural improvements.
• Acting as an escalation point for your teammates.
• Managing other tasks and Remediation Activities as assigned.
• Steering and overseeing individual and team KPIs / OKRs
• Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level

What makes you a great fit: 

• You've 3+ years KYC experience.
• You have proven yourself as KYC team leader: 1-3 years management experience
• You have expertise in Risk & AML understanding of merchants.
• You've excellent verbal, written and interpersonal communication skills in English.
• You have outstanding customer service skills and dedication to providing exceptional customer care.
• You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.
• You are a self-motivator and self-starter.
• You are highly data driven and have good capabilities in Excel.
• You are focused on quality.
• Proficient in German
• You are able to adapt well to change and successfully set and adjust priorities as needed.
• You are a Multi-tasker who can manage multiple streams of work concurrently.

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

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