Ongoing Monitoring Policy and Procedure Manager

Location: Bulgaria
Department: Customer (Member) Operations
Posted: November 15, 2024

Note: 12 months contract, Maternity cover

About the team 

Exciting opportunity for an experienced leader to work in our Ongoing Monitoring team. As a member of the team, we're looking for someone who is passionate about customer experience and fighting financial crime and wants to help drive our business forward as we continue to grow and expand in new markets.

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers. 

About the role 

As Policy and Procedure Manager, you will report to the Head of AML and Prohibited Activities. You will support the definition and implementation of the 1st Line of Defence policies and procedures within this area, covering the UK and EU (Germany, France and any potential future markets). Your role is pivotal in ensuring that Financial Crime practices align with regulatory requirements and internal policies across these jurisdictions.

Responsibilities:

• Assist in interpreting financial crime regulations and advising on Tide’s compliance approach for the UK and EU (Germany, France).
• Contribute to the drafting and maintenance of AML policies and procedures.
• Review and assess current processes for policy adherence and collaborate on necessary changes.
• Support the Ongoing Monitoring Product function to ensure regulatory and policy compliance in new product development for the UK and EU markets.
• Delivery operational risk framework through regular review of key controls and compliance with financial crime policies, to ensure business areas operate within risk appetite
• Working with our product & data teams and third-party suppliers to continuously improve our AI Models and policy rules to identify and prevent financial crime
• Work closely and collaborate with the 2nd Line of Defence to implement new regulations requirements, agree on policy changes and constructively challenge recommendations.
• Assist in audits and oversight from banking partners.

What we are looking for 

• Previous experience in the financial industry including time spent in a fast-moving scale-up business (ideally a Fintech).
• Passionate about fighting financial crime and have an excellent  understanding of financial crime risks (particularly non-fraud) for a mass market business, ideally in the SME segment; you have experience in the specific types of non-fraud financial crime (especially sanctions, money laundering, terrorism financing, tax evasion, modern slavery, money mules). 
• Experience of risk assessments, particularly in relation to new products or product developments and support the area 
• Excited about providing a great member experience.
• Experience working within a regulated environment and have a good understanding of the UK regulations (including POCA, TACT &  PSR). You have experience of FCA reporting requirements.
• Experience in a 1st Line of Defense function, Risk & Compliance, or Internal Audit
• Strong communication skills to articulate regulatory risks and trade-offs in processes and procedures.
• Ability to draft clear, concise, and easy-to-understand policies and procedures.
• Experience in challenging senior stakeholders and maintaining robustness under challenge.
• Data driven approach in creating resources for drafts, policies and procedures 
• Working knowledge of French or German languages is a great advantage.

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

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