Operational Risk Manager

Location: India, Delhi NCR
Department: Risk & Compliance
Posted: April 9, 2025

ABOUT THE TEAM

The Risk & Compliance team is our second line of defence (2LOD) at Tide, overseeing risk and compliance across all our global markets. The team covers all risk classes, including information security risk, financial crime risk, conduct risk, and operational risk. It is highly collaborative, focused on fostering a strong culture of compliance, acting as business partners to our first line of defence (1LOD) colleagues, and providing expert and independent oversight.

The Operational Risk area within Risk & Compliance unites and gives direction to Operational Risk management in Tide. The timing of this role presents a significant opportunity to help shape how we manage Operational Risk at Tide, leveraging your experience and knowledge of industry best practices. The Operational Risk Manager reports to the Head of Operational Risk.

ABOUT THE ROLE

As the Operational Risk Manager,  you will play a global second line of defence (2LOD) role in this risk class. You’ll offer subject matter expertise, advice, and guidance to the business while overseeing first line of defence (1LOD) activities related to operational risk. This role is highly collaborative, involving close work with various 1LOD areas across the business, including engineering, operations, and the people team. You’ll also work with 2LOD risk class leads, quality assurance, enterprise risk management, regional heads of risk and compliance, 3LOD audit, and external stakeholders like our banking partners.

As Operational Risk Manager you’ll:

• Work with the Head of Operational Risk in the implementation and ongoing refinement of the operational risk management framework, ensuring alignment with industry best practices and regulatory requirements
• Drive efforts to embed operational resilience across the organisation, ensuring critical business services can withstand and recover from disruptions, with a focus on regulatory compliance and industry standards
• Lead third party risk assessment within the evaluation and monitoring of third-party providers (vendors), as well as supporting efforts to understand our supply chain and intragroup dependencies
• Collaborate closely with engineering, Corporate IT and Information Security teams to manage risks associated with IT infrastructure, software development, and third-party technology providers
• Conduct comprehensive risk assessments, including product risk assessments, focusing on aspects such as technology, third-party dependencies, and development of actionable mitigation strategies
• Oversee incident response protocols, ensuring timely resolution, root cause analysis, and the implementation of preventive measures to enhance operational resilience
• Ensure operational risk practices meet regulatory expectations and prepare detailed reports and presentations for regulatory bodies and senior management
• Enhance and regularly test business continuity and disaster recovery plans to minimise the impact of operational disruptions on critical business functions
• Collaborate with product, engineering, and compliance teams to integrate risk management practices into the product development lifecycle, ensuring proactive risk identification and mitigation
• Develop and deliver operational risk and resilience training programmes to employees, fostering a culture of risk awareness and proactive management
• Drive continuous improvement initiatives within the operational risk function by leveraging emerging technologies and methodologies (e.g., AI, machine learning) to enhance risk identification, assessment, and mitigation processes
• Support the running of the Operational Risk Working Group, reporting to the Risk & Compliance Committee, and preparing reports for the board
• Establish, expand, and monitor Key Risk Indicators (KRIs) and risk appetite for key operational risk sub-types
• Manage our wind-down and exit plans with key product partners

WHAT WE ARE LOOKING FOR

We are seeking an experienced Operational Risk Manager who has a strong background in a global technology company. The ideal candidate will have:

• At least 7 years of experience in Operational Risk Management
• An understanding of regulatory expectations for operational risk management in the markets where we operate.  In particular, experience on working with the Reserve Bank of India (RBI) and European regulators in matters relating to Operational Risk, as well as awareness of the UK regulatory landscape.
• Track record of execution and ability to evidence a ‘hands-on’ approach to risk management
• Experience in a technology or payments company, operating within a regulated financial services context
• Experience and expertise in either Operational Resilience or Third Party Risk Management (or both), with knowledge of both regulatory requirements and best practice in frameworks and oversight
• A strong understanding of operational risks in a fast-growing, global technology company
• Understanding of good practice in setting risk appetite, policies, risk monitoring and conducting oversight

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-AC1 #LI-Hybrid