Operations Manager

Location: Bulgaria
Department: Marketing, Sales & Communications
Posted: November 7, 2024

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

What we’re looking for:

You are an ambitious operator, with experience articulating and delivering excellence in fast-moving environments. You are a capable analyst and problem solver, able to identify solutions and frame problems from raw data. You are a self-starter, able to assist prioritising competing objectives, and take responsibility for delivering value with a high level of autonomy. You strive for operational excellence through performance management and the continuous improvement of processes.  You are an effective communicator, capable of managing a range of internal stakeholders. 
As an Operations Manager, you will report to Head of Operations (Growth Marketing) and have the opportunity to optimise the onboarding experience for our customers and drive conversion growth with a variety of product professionals, marketers, data analysts, operations managers, and senior stakeholders at one of the fastest-growing fintechs in the UK.

As an Operations Manager you’ll be: 

• Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations.
• Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes.
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution.
• Be the essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion.
• Building, optimising and advocating for scalable processes that are clearly defined and documented.
• Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects.
• Manipulating data using Excel and other visualisation tools to provide actionable insights — you’ll have a way with numbers.

What makes you a great fit:  

• You have 3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, Operations Manager, or Lawyer
• You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups.
• You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting.
• You thrive as a generalist and can wear many different hats concurrently.
• You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved.
• You are customer-focused and a team player.
• You are okay with ambiguity and enjoy working in a complex, technical industry.
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous.
• Ability to speak French and / or German are a plus

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Tidean Ways of Working 

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.