Quality Assurance Analyst KYC
Location:
India, Delhi NCR
Department:
Customer (Member) Operations
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
What we’re looking for:
As a KYC Quality Analyst, you will monitor the associates’ proper execution of KYC cases, customer service performance, and conformity to company policies and procedures. You will be doing sampling of KYC reviews on a weekly basis to identify training gaps. You will assist in developing, creating, and implementing KYC quality processes and procedures.
As a Quality Assurance Analyst KYC you’ll be:
- Monitoring KYC analysts’ performance and handling of the cases in all KYC systems
- Conducting effective coaching sessions to share feedback on the QA audit
- Providing feedback to the associates
- Generating QA reports
- Achieving sampling plan targets that were given
- Conducting monthly performance reviews for each analyst, share findings and set goals.
- Work closely with peers to implement quality strategies and drive overall project performance
What makes you a great fit:
- You have 2 to 5 years of experience in KYC
- You have spent at least 1 year in a job with quality analyst specialist
- You have excellent verbal, written and interpersonal communication skills in English
- You have outstanding customer service skills and are dedicated to providing exceptional customer care
- You are a self motivated and a self-starter
- You are focused on quality and customer service
- You have exceptional listening and analytical skills
- You have complaint handling experience
- You are experienced with reviewing KYC records using a 4 eye approach before approvals
- You are able to effectively deal with people at all levels inside and outside of the Company
- You have the ability to multitask and successfully operate in a fast paced, team environment
- You are able to adapt well to change and successfully set and adjust priorities as needed
What you’ll get in return:
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.