Recovery Analyst
Location:
India, Hyderabad
Department:
Customer (Member) Operations
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Recoveries Team works closely with internal investigation teams and all UK based financial institutions to ensure we make every effort to recover the proceeds of fraud and return them to victims. The team forms part of a newly established Reporting, Enforcement and Recoveries function, which is part of Tide’s strategy to prevent and detect financial crime.
ABOUT THE ROLE
- As a Recoveries Analyst, you will manage your own case load whilst meeting productivity and quality performance targets
- Maintain a high level of organisational skills and composure under pressure to efficiently handle tasks .
- You will be responsible for directly communicating with financial institutions to recover fraudulent funds.
- Review fraud reports received from external banks to ensure that the correct actions have been taken.
You'll develop an in-depth understanding of different types of fraud”
- Work closely with internal and external stakeholders to coordinate recovery efforts.
WHAT WE ARE LOOKING FOR
- A Minimum of 1+ Year of fraud / Investigation experience in the banking industry is a plus .
- Excellent communication and Interpersonal skills.
- Strong interest in fighting financial crime and recovering funds from other financial institutions in cases of fraud.
- Willing to work on weekends
- Problem solving skills and a willingness to share the solutions.
WHAT YOU'LL GET IN RETURN
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.