Sales Onboarding Specialist

ABOUT TIDE

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

ABOUT THE ROLE

As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As Sales Onboarding Specialist you will:

• Be receiving inbound and outbound calls from prospects who have  downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup.

• Walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!

• Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded. 

• Be supporting the business development team with cold-calling leads who haven't heard of Tide and converting them into active members/customers 

• Get to know these prospective members, and how their businesses plan to operate so you are able to suggest relevant Tide Products for them to utilise (for instance, our membership packages or connecting an account service)

• Spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT WE'RE LOOKING FOR

• You have excellent written and spoken English language skills

• You have previous customer service or telesales experience

• You’re focused on revenue and can up-sell to our prospective members

• You’re target driven

• You are comfortable with constant change and switching of priorities

• You love to troubleshoot and have a member first mentality

• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame.

• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions

• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business

• You have the ability to be able to listen, learn and adapt to feedback

• You may also have some knowledge of compliance, KYC, AML, and associated regulations

• You may also have previous experience working with a Fintech or digital bank

• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

WHAT YOU'LL GET IN RETURN:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

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