Sales Team Lead (Member Success)
Location:
Bulgaria
Department:
Marketing, Sales & Communications
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Member Success Team (Inside Sales) is a front-line team, looking to engage with our existing customer base and help them to save time and money through utilising our products and services.
ABOUT THE ROLE
As a Sales Team Lead of Member Success, you will;
- Lead the development of your product area by monitoring your team's performance, implementing sales strategies and leveraging insights from data analysis
- Develop your team of sales agents and strive for them to meet and exceed their personal and team targets by providing regular feedback, coaching and mentoring to improve the sales skills and results
- Work with different stakeholders in the business to identify opportunities to improve the operations, product and performance of the team and business area
- Ensure that the Member Success (Sales) team adheres to company policies, guidelines, and regulatory requirements in line with the Financial Conduct Authority (UK) rules and regulations
- Work with the Member Success Quality Assurance team to conduct quality checks on Member Success (Sales) calls to maintain high standards of service and professionalism
WHAT WE'RE LOOKING FOR:
Tide is seeking a strategic thinking and problem solving Sales Team Lead who strives for success. The ideal candidate will have:
- Proven experience in sales or a similar sales leadership role.
- Strong track record of meeting or exceeding sales targets
- Excellent communication, coaching, and leadership skills
- Analytical mindset with the ability to use data to drive decisions
- Knowledge of financial products and services is a plus in the UK and European market
- Bachelor's degree in business, sales, or a related field is preferred (this is a plus, not a requirement)
- Experience in financial services – preferably in technology-driven & scale-up environments
- High proficiency of the English language
WHAT YOU'LL GET IN RETURN:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options
TIDEAN WAYS OF WORKING
At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for one month of the year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
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TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.