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Senior IT Support Engineer

Location: India, Hyderabad
Department: Engineering
Posted:

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE ROLE

As a Senior Support Engineer, you will specialize in the support and administration of the Atlassian stack, including Jira, Confluence, and related tools. You’ll manage Atlassian cloud infrastructure, implement automations using ScriptRunner, and optimize configurations to ensure peak performance and security. In addition to maintaining systems, you’ll provide 1st and 2nd line support to internal users, troubleshoot issues, manage permissions and drive best practices to enhance efficiency and optimize the internal Atlassian eco system in alignment with business needs.

As a Senior Support Engineer,

  • You will own the Atlassian Stack (Jira Sloud, Service Management, Confluence) and be responsible to configure, manage, maintain and improve the set up.
  • You will work on requests from various areas of the business in regards to creating new Jira projects or introducing innovations and improvement to existing configurations.
  • You will create custom automations using ScriptRunner for Jira Cloud to enhance the workflow and current operations of existing teams
  • You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack
  • You will provide 1st and 2nd line systems and application level support to end users in other non Atlassian stack
  • You will be responsible for troubleshooting problems, answering questions and providing training on IT Systems to end users.
  • You will be responsible for identifying, testing, and implementing workarounds for reported issues
  • You will assist in the maintenance and rollout of new applications and their integrations.
  • You will document procedures, policies, technical instructions and security practices

WHAT WE ARE LOOKING FOR

  • You have working knowledge of the following Atlassian product (Jira Cloud, Confluence, BitBucket & Jira Service Management)
  • You have hands-on experience in Jira Administration (configuring workflows, custom fields, permission schemes and notification schemes).
  • You have knowledge about Identity & security (Okta would be great) 
  • You have working knowledge of Atlassian backend.
  • You have experience in creating and implementing custom Groovy scripts via ScriptRunner in a Jira Cloud environment.
  • You have experience integrating Atlassian tools with third-party systems using REST APIs.
  • You have familiarity with webhooks, plugins, and connectors to extend functionality.
  • You have excellent customer focus and a can-do attitude and good communication skills.

WHAT YOU WILL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
  • Stock Options

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

 

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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