Senior Operations Analyst – KYC
Location:
India, Delhi NCR
Department:
Customer (Member) Operations
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About The Role
The essential duties of the Senior Operations Analyst – KYC include collecting and organising data from various sources, building reports and assisting internal stakeholders with analysis. This position will be responsible for the execution of periodical reports for external stakeholders, such as banks and other organisations.
As a Senior Operations Analyst – KYC, you will be:
- Monitoring inbound work volumes, analysing any abnormalities and identifying potential concerns. This data will be required to be presented in a digestible format to all major stakeholders.
- Working closely with the Operations Manager to enhance team efficiency.
- Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units.
- Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support and Product.
- Collecting and organising information for the day-to-day report, operations team.
- Preparing regular or ad-hoc analysis of different data sets.
- Using graphs and other methods to visualise data to stakeholders.
- Investigating any abnormalities in the inbound work volumes.
- Monitoring KPIs performance metrics.
- Preparing periodical and ad-hoc reports for internal or external stakeholders.
- Providing recommendations for process improvements.
- Monitoring and assigning day to day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams.
What we are looking for
- You have 4-6 years' experience in data analysis.
- You have at least two years of experience as a senior Operations Analyst, Data Analyst or similar role in the Fraud and Risk domain.
- You have spent at least two years at a company delivering value to small businesses or consumers. Specialising in AML/ Fraud Investigations in FinTech industry or bank will be considered as a strong plus.
- You are proficient in Microsoft Office applications (especially Excel/Google sheets).
- The ability to retrieve and analyse data using database management systems is a must.
- You have experience of working with at least two reporting systems and are capable of analysing large amounts of data.
- Excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and peers.
- You can understand complex matters and simplify them to all stakeholders.
- Have a great analytical mind and attention to detail.
What you’ll get in return:
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
- Stock Options
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Read through our Recruitment privacy notice to learn about how Tide manages your data