Senior Product Analyst- Payments
Location:
India, Bengaluru · India, Delhi NCR · India, Hyderabad
Department:
Product & Design
Posted:
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About the team
The Payments Product Analytics Team drives data-driven decisions by co-owning goals and outcomes with the payments team. We turn user data into actionable insights, validate hypotheses, and integrate findings into product strategy to boost adoption and growth. Partnering with area leads, we contribute to cross-functional initiatives, ensuring data-driven insights guide decisions across regions and product lines.
About the role
- Product Discovery: Conduct hypothesis-driven deep dives into existing product usage data to identify user pain points, quantify the size of the problem, and propose actionable solutions.
- Solution Confidence: Lead product experimentation efforts, designing and analyzing tests to build confidence in the features we plan to invest in. You’ll be the go-to expert for product experiments, ensuring they provide meaningful data to guide decision-making.
- Product and Feature Performance Review: Collaborate with product teams to establish and measure KPIs that reflect the impact of new features. Your analyses will ensure that product developments solve real user problems and drive increased adoption.
- Goals to KPI Translations: Work with product managers to translate revenue goals into business KPIs, identifying the impact hypotheses that will drive product success. You’ll also collaborate with analytics engineers to enable seamless KPI reporting through intuitive dashboards.
- Self-Serve Product Analytics: Partner with data, engineering, and data science teams to deliver a world-class self-serve analytics platform. You’ll ensure that our experimentation stack, including tools like LaunchDarkly, Segment, and Heap, is optimised for business and product teams to use effectively.
WHAT WE ARE LOOKING FOR:
- Have 5+ years of experience in Product Analytics, preferably within digital or fintech products.
- Strong ownership mindset and are always eager to see the impact of your work
- Comfortable in leading and solving vague and ambiguous problems with minimal guidance
- Good communication skills and the ability to present the complex data analysis to business users
- You are someone who always looks for new opportunities of creating impact for the business, you don’t wait for things to be told to you
- Experience in taking a business question or problem and turning it into an insight brief
- Good SQL/Python Proficiency
- Ability to effectively form relationships with the business in order to help with the adoption of data driven decision making
- Experience capturing stakeholder requirements across various levels of seniority and functions and building appropriate analytical solutions,
- You’re a self-starter – you take initiative in spotting opportunities and finding ways to solve challenges with data
WHAT YOU’LL GET IN RETURN:
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
- Stock Options
TIDEAN WAYS OF WORKING:
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.