Training Manager – (Sales ,Voice & KYC)

Job Title: – Training Manager 

Location: – Delhi, India

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

 

 

As Training Manager, you will be overseeing training in all key operational areas of Member Operations. Your team would build and execute training batches for operational teams like KYC, Ongoing Monitoring, Member Support and Operations Support. You and your team will also be assessing employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement. You will support the operational teams in delivering system and process courses. As part of this role, you would be working directly with Head of Operations Support

 

 

● Ensuring strategic alignment of the training department with business goals
● Evaluating individual and organisational performance to ensure training is meeting business needs and improving performance
● Identifying training needs by consulting with stakeholders and using needs assessments
● Developing and delivering training solutions that meet business needs
● Researching new training materials and supplies that might enhance our training procedures and provide value to our employees
● Assigning newly on boarded employees to training sessions
● Identification of future training needs and creation of curriculum to facilitate it.
● Owning all training materials
● Translating requirements into training that will support employees for the next step of their career path
● Creating structured learning exercises and monitor their results
● Acclimating new hires to the business and conduct orientation sessions
● Delivering training courses virtual and face to face
● Assessing training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior

 

 

● You have 8+ years in a training role preferably at a leading FinTech or bank
● You have experience in writing and conducting training both virtually and face to face
● You have experience in handling teams in the training domain… creating training decks, test assignments etc.
● You have a passion for developing analysts, sharing and enhancing knowledge, and driving quality
● You have a clear understanding of the regulatory framework in India
● You are up to date with latest developments in industry
● You are able to work well as part of a team;
● You are decisive, goal-oriented, proactive, able to adapt to different people and styles
● You are passionate for compliance and driving high quality
● You have excellent communication skills, including experience in report writing
● You have creative ability & writing proficiency
● You must be a self-motivator and self-starter

 

● Competitive salary
● Self & Family Health Insurance
● Term & Life Insurance
● OPD Benefits
● Mental wellbeing through Plumm
● Learning & Development Budget
● 15 days of Privilege leaves
● 12 days of Casual leaves
● 12 days of Sick leaves
● 3 paid days off for volunteering or L&D activities
● Stock Options

Here’s what we think about diversity and inclusion…
We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.