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Training Specialist – French Speaker

Location: Bulgaria
Department: Customer (Member) Operations
Posted:

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE ROLE

As a Trainer for our Member Operations team (KYX, Ongoing Monitoring, Member Support, Complaints, Collections), you will be responsible for both the training and onboarding of new hires, as well as upskilling existing Tideans, mostly for the newest market we are operating in; France.  You will work closely with all areas of the member operations teams to identify the need for training, and will prepare, develop and deliver high-quality training via our LMS platform and face-to-face across all of Tide’s operational sites.

As a trainer within the French market you will own training both virtually and face to face, and will be the first trainer to operate in the French space: 

  • Training
    • You’ll be responsible for the 3 week onboarding of new hires in the member operations space every month (KYX, MS, Complaints, Collections)
    • You’ll liaise with managers to determine training needs and schedule training sessions to upskill existing Tideans on new products and procedures 
  • Content creation
    • You’ll own the creation of training materials – with a focus on quality and maximum engagement – utilising a variety of tools and your extensive knowledge of training and gamification 
  • Monitor Data
    • You’ll monitor all the key data metrics for your area and present these back to your team leader – such as survey information, training completion rates and scores. 
    • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour

WHAT ARE WE LOOKING FOR 

  • Language: Excellent verbal and written French + English skills
  • Experience:
    • Experience training in a banking/ fintech environment – or relevant KYC, Financial Crime, Compliance and Transaction monitoring experience is considered as advantage
    • Experience training member facing teams
    • You have experience in writing and conducting training both virtually and face to face
    • You are open to feedback, eager to learn and constantly improve
  • Skills:
    • Experience with extensive stakeholder management 
    • Passion for problem-solving and finding solutions to difficult situations
    • Strong organisational skills
    • Excellent attention to detail 
    • An understanding of effective teaching methodologies and tools
    • A self starter who is comfortable managing their own workload 
  • Tools:
    • Ability to use industry tools like GSuite, MS Office, Articulate360, Video AI and design tools – and a passion for creating gamified, highly engaging training content

WHAT YOU WILL GET IN RETURN

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-RS12
#LI-Hybrid

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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