Transaction Monitoring Analyst

Location: India, Hyderabad
Department: Customer (Member) Operations
Posted: February 5, 2025

AOBUT THE TEAM 

As a Fraud Analyst you’ll be working in the Ongoing Monitoring team at Tide. You will need to be organised and be able to remain calm under pressure to carry out this role efficiently. You will be responsible for investigating frauds and scam activities. Also, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance. You will use your communications skills to communicate with Tide members and resolve their queries in a timely manner. Your exceptional communication skills enable customers to articulate their concerns effectively. You will use your interpersonal skills with many of Tide’s internal and external stakeholders and take initiative in a very busy, and always changing work environment. You are flexible and able to work different shifts within a 24 hour, 7 days-a-week operational environment.

ABOUT THE ROLE 

• • Conduct thorough investigations into cases, including Authorised Push Payment (APP) scams, account takeover, identity theft, credit card fraud, and other types of fraud. 
  • Responding to queries from our finance partner and third party financial institutions.
  • Ensure compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection. Stay updated on regulatory changes and communicate any necessary updates to the appropriate teams.
  • Using the full set of tools to build a timeline of a customer's fraud claim
  • Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers.
  • Responding to queries from other teams.

WHAT WE ARE LOOKING FOR 

• • • • You are having minimum 1+ year of Fraud/ Investigation experience, coming from a Fintech industry is a plus
      • You are keen to get into a Fraud Investigation role within a Fintech but may have no prior experience (Fraud investigations experience is a plus)
      • You are able to show a keen interest in Transaction Monitoring, Financial Crime or Fraud
      • You are able to remain calm under pressure.
      • You are comfortable with working in 24/7 rotational shifts (We consider employee preferences while setting up schedules, however cannot guarantee the same)
      • You are comfortable with communicating with the members over phone calls, chat and emails.
      • You have excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
      • You are detail-oriented with strong organisational and time management skills to manage multiple investigations simultaneously.
      • You have the ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
      • You are a problem solver and willing to share your solutions.
      • You have prior customer service experience
      • You are comfortable relocating to Hyderabad when needed.

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDEAN WAYS OF WORKING

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.