You should know that inbound SWIFT payments can take up to 5 business days to arrive in your Tide Business Account.
If a payment takes longer to arrive, you should request a 'Proof of Payment' from the sender. They can get this from their bank. When they share the 'Proof of Payment' with you, tap 'Support' in your app and we'll assist you.
Inbound SWIFT payments will incur fees. Here's a break down of how you'll be charged according to your Tide membership plan:
Tide Free: No free payments included, you’ll be charged 20p per payment
Tide Plus: 20 free payments are included in your plan. You’ll be charged 20p per GBP SWIFT payment over this allowance
Tide Pro: Unlimited free payments are included in your plan, so you won’t be charged a fee
Tide Cashback: Unlimited free payments are included in your plan, so you won’t be charged a fee
The number of free payments that comes with your Tide plan include both domestic and international payments.
Fees are collected as part of our monthly billing process and will be included in the 'Total Fees' section on your bank statement.
You cannot make SWIFT payments from your Tide account. We're working to offer new features to our members and if outbound SWIFT payments become possible, we'll share this with you. ‘Payments’ > ‘Details’ > ‘Account Limits’ and tap “Increase account balance limit”.
We’ll review your limit request, and once we have an outcome, we’ll share it with you in the in-app chat.
