What are the different types of Account Limits, and where can I see mine?

We have different Account Limits in place to protect our members and stay compliant with regulations. 

To check your limits, just tap ‘Payments’ > ‘Details’ > ‘Account Limits’, in the Tide app

These limits include:

• Your account balance limit This is the maximum amount of money you can hold in one of your Tide Business accounts and your balance exceeds this limit, you won’t be able to make any Outbound Payments. This can happen if you’ve received more money in your account than the limit allows.  To start making payments again, you must request a limit increase - the quickest way to do this is by going to ‘Payments’ > ‘Details’ > ‘Account Limits’ > ‘Increase account balance limit’, in your Tide app.

• Monthly transfer limits There’s a limit to how much money you can send via bank transfers, in a month from all your Tide accounts combined. For multi-business users - the limit applies to each business, separately. If the amount transferred from your main Tide business account, and any Additional Business Account within the same business exceeds the monthly transfer limit, you won’t be able to make outbound transfers for the remainder of the month. Transfers to Additional Business Accounts you might hold under the same business will not count towards your monthly transaction limits. You can see your monthly transaction limits by going to ‘Payments’ > ‘Details’ > ‘Account Limits’, in the Tide app, or while you’re setting up a payment - they’re displayed right below the ‘transaction amount’ box.

• Per-transaction limits If you make a transfer to another account, and it exceeds your per-transaction limit, you won’t be able to proceed with the payment. If you need to make a payment above this limit, you must request a limit increase. Transfers to Additional Business Accounts you might hold under the same business will not count towards your monthly transaction limits.