Who do I contact if I face any issues?
Contact the payee directly to confirm whether the direct debit was set up correctly and to address any discrepancies. This will help ensure that future transactions are accurate.
- My payment is being held - What can I do to speed up the process?
- Why is my payment being held?
- What are direct debits?
- How do I set up a Direct Debit?
- Why was my Direct Debit declined?
- What is an instant payment?
- How much is an instant payment?
- How long does a real time transfer take?
- How can I request a limit change?
- What are the different types of Account Limits, and where can I see mine?
- Can I use weekend payment on the weekend?
- How long does SEPA Direct Debit take?