Why is my video verification not working?
Weak internet connection Make sure you have a stable and fast internet connection. (Tip: switch between Wi-Fi and mobile data) Poor image quality Make the call in a well-lit environment and use a smartphone with a high-quality camera. Unsuitable identification documents T ide only accepts national ID cards, passports and residence permits. If you use a passport for verification, you must also provide a proof of address (e.g. a utility bill or bank statement). Damaged identification documents Make sure that your identification document is not damaged.