Terms governing the special Rewards Pass offer for the month of November 2024

This offer will begin on 27 November 2024 and will end on 30 November 2024 (both dates inclusive).
This offer is available to select subscribers of the Tide Rewards Pass only. We will reach out to the eligible members on call, email, SMS, WhatsApp or through the Tide app.
As part of this offer, select subscribers of the Tide Rewards Pass can get special cashback as mentioned below, upon making Tide Expense Card transactions which meet the eligibility criteria set out below.
The cashback you are eligible for as a subscriber of the Rewards Pass will continue to be governed by Tide Paid Plan Terms and Conditions and the cashback terms here. These terms will govern the special cashback you may be entitled to, if you choose to participate in the special Rewards Pass offer for the month of November 2024. If you are eligible to receive cashback under both – this special offer for the month of November 2024 and under the Tide Paid Plan Terms and Conditions, you will only receive cashback under one of those – the one which gives you higher cashback on meeting the same milestone. For example, if you spend INR 6,00,000 in November, 2024 and are eligible for cashback under both these terms and under the Tide Paid Plan Terms and Conditions, you will only receive the cashback under these terms as they offer you a higher cashback. However, if you choose not to participate in this special offer or fail to meet the eligibility criteria for this special offer, you will still be eligible to receive cashback as per the Tide Paid Plan Terms and Conditions and the cashback terms here.

Rewards under this offer

Bank Account Transfers: Get cashback of upto 2% (maximum INR 4,000) on the total amount you transfer from your PPI (linked to your Tide Expense Card) to your verified bank account during the offer period. This cashback will apply from the date you purchase a Rewards Pass until the period for which it is valid. If you are eligible to receive cashback under both – this special offer for the month of November 2024 and under the Tide Paid Plan Terms and Conditions, you will only receive cashback under one of those – the one which gives you higher cashback.

Terms governing spend based criteria for cashback

Only genuine transactions will count towards eligibility for this category. A transaction will not count towards the eligibility for this category if: (a) you cancel or reverse the transaction; (b) the transaction is invalidated or refunded or fails to go through; (c) the merchant or you dispute the transaction; (d) the transaction is made to load/fund your PPI associated with the Tide Expense Card; (e) the transaction is not made during the offer period; (g) the transaction is a cash withdrawal from an ATM; (h) the transaction is not valid or appears to be suspicious or fraudulent or done with an intent to abuse the process or for wrongful gain to any member or wrongful loss to Tide; (i) the transaction is made towards a purchase of prohibited goods or services; or (j) the transaction is directly or indirectly made towards payment of rent, utilities, bill payments, fuel or education fee. This list is non-exhaustive and may be subject to change from time to time. Merchants or the merchant banks get a specific code based on what they sell or the services they provide. This code is called a Merchant Category Code (MCC). We use the MCC to determine if you can earn cashback on a transaction. We do not control what type of MCC a merchant gets and are not able to change this code. This means that in some cases, a merchant might sell something that seems eligible for cashback, but because of the MCC, the transaction isn’t eligible.

General Terms governing this offer

To be eligible to receive cashback, you must: (a) make such transactions for personal use and not for business use.
Cashback will be calculated based on the transactions you have made in November 2024.
Cashback will be credited in the PPI associated with your Tide Expense Card. We aim to make the cashback payment within sixty (60) working days from the last date of each calendar month.
If cashback cannot be credited to your PPI for any reason, we reserve the right to offer you Amazon gift cards of amounts equal to the cashback you’re eligible for. Gift cards will be sent to your email ID registered with us. Note that it may take up to thirty (30) days after the completion of the calendar month for your gift card to arrive in your email. In case you receive the reward in the form of an Amazon gift card, please note that additional terms may apply to the redemption of the Amazon gift cards (including Amazon’s own terms). We advise you to review all information included with your Amazon gift card. If you avail of your Amazon gift card, Amazon will process your personal data (as a data fiduciary separate from us) in line with its privacy policy. You understand that we do not issue Amazon gift cards. Accordingly, we are not responsible for any issues relating to their use, redemption, limitations, or unavailability. We give no warranty of any kind nor accept any liability in connection with the Amazon gift cards distributed as part of the offer.
Members who are not compliant with the Tide Membership Terms will be disqualified from this offer. We reserve the right to disqualify any member who is found: (a) to not meet the offer requirements; (b) tampering with the entry process or the operation of an offer; (c) acting in violation of these terms; or (d) acting in an unsportsmanlike or disruptive manner or with intent to abuse, cause wrongful loss, defraud, threaten or harass any person.
This offer, the eligibility criteria, disqualification criteria, validity criteria for transactions, rewards and any other terms can be modified, withdrawn, or cancelled, in part or in full, at any time, in our sole discretion, with reasonable prior notice.
This offer cannot be used in conjunction with any other Tide offer or promotion.
We consider the date on which money is deducted from your PPI (linked with your Tide Expense Card) as the date of the transaction.
If your Tide Expense Card is cancelled or withdrawn, or if the PPI associated with your Tide Expense Card is terminated or suspended, any cashback earned under this offer (which is yet to be delivered) will be deemed forfeited.
If we find that cashback has been delivered to you incorrectly, we reserve the right to cancel or set off such erroneously delivered cashback against any sums we owe you, subject to applicable law. We also reserve the right to withhold or forfeit any cashback we believe have been earned fraudulently.
This offer is being made on a “best effort” basis and participation in this offer is voluntary. By participating in this offer, you agree to release from liability, and hold harmless us, and any of our affiliates, employees or agents representing or related to us and our services/products. This release is for all liability arising out of, or in connection with this offer, even if caused or contributed to by our negligence.
We are not responsible for: (a) any error in the operation of the offer, including for technical, network, telephone, computer, hardware or software malfunctions of any kind; (b) any inaccurate transmission of, or failure to receive any information on account of technical problems or traffic congestion on the Internet or at any website; (c) any lost, misdirected, late, incomplete, unintelligible or inaccurate participation information, whether caused by you or by any of the equipment or program associated with or utilized in the offer, or by any technical or human error while processing the offer; (d) any printing or typographical errors in any materials associated with the offer; or (e) injury or damage to your or any other computer or mobile resulting from downloading any materials in connection with the offer.
Indian law governs this offer. The parties agree to the exclusive jurisdiction of the courts of New Delhi to adjudicate any dispute arising out of or relating to these offer terms.
You (and NOT we) are responsible for all taxes, duties, levies or other statutory dues and charges payable in connection with any cashback you receive.
Our decision as to the cashback and any associated computation will be final and binding. For any disputes about the cashback, you must reach out to us at indiasupport@tide.co within thirty (30) days from the date you’re informed about the cashback you’ve earned under the offer.