Terms governing the special Rewards Pass offer for bank transactions

This offer will begin on 11 December 2024 and will end on 31 December 2024 (both dates inclusive) (“Offer Duration”).
This offer is available to select subscribers of the Tide Rewards Pass only. We will reach out to the eligible members on call, email, SMS, WhatsApp or through the Tide app.
As part of this offer, select subscribers of the Tide Rewards Pass can get a cashback equal to the membership fee of the Tide Rewards Pass upon making transactions which meet the eligibility criteria set out below.
The cashback you are eligible for as a subscriber of the Rewards Pass will continue to be governed by Tide Paid Plan Terms and Conditions and the cashback terms here.If you choose not to participate in this special offer or fail to meet the eligibility criteria for this special offer, you will still be eligible to receive cashback as per the Tide Paid Plan Terms and Conditions and the cashback terms here.

Eligibility

To be eligible for this special offer, you must fulfil the eligibility criteria mentioned below by the end of Offer Duration:

Cumulatively spend a minimum of ₹200,000 (Two Lakh Rupees) using your Tide Expense Card by 31 December 2024; AND
Transfer to your validated bank account, a cumulative sum of at least ₹200,000 (Two Lakh Rupees) from your PPI (linked with your Tide Expense Card) by 31 December 2024.

A cashback equal to the membership fee of the Tide Rewards Pass – INR 500 will be credited to your PPI upon meeting the eligibility criteria above.

Terms governing cashback

To be eligible to receive cashback, you must: (a) make such transactions for personal use and not for business use.
Transaction amount for the eligibility of this offer would be calculated based on the cumulative transactions made during the Offer Duration.
Cashback will be credited in the PPI associated with your Tide Expense Card. We aim to make the cashback payment within sixty (60) working days from the last date of each calendar month.
If cashback cannot be credited to your PPI for any reason, we reserve the right to offer you Amazon gift cards of amounts equal to the cashback you’re eligible for. Gift cards will be sent to your email ID registered with us. Note that it may take up to thirty (30) days after the completion of the calendar month for your gift card to arrive in your email. In case you receive the reward in the form of an Amazon gift card, please note that additional terms may apply to the redemption of the Amazon gift cards (including Amazon’s own terms). We advise you to review all information included with your Amazon gift card. If you avail of your Amazon gift card, Amazon will process your personal data (as a data fiduciary separate from us) in line with its privacy policy. You understand that we do not issue Amazon gift cards. Accordingly, we are not responsible for any issues relating to their use, redemption, limitations, or unavailability. We give no warranty of any kind nor accept any liability in connection with the Amazon gift cards distributed as part of the offer.
Members who are not compliant with the Tide Membership Terms will be disqualified from this offer. We reserve the right to disqualify any member who is found: (a) to not meet the offer requirements; (b) tampering with the entry process or the operation of an offer; (c) acting in violation of these terms; or (d) acting in an unsportsmanlike or disruptive manner or with intent to abuse, cause wrongful loss, defraud, threaten or harass any person.
This offer, the eligibility criteria, disqualification criteria, validity criteria for transactions, rewards and any other terms can be modified, withdrawn, or cancelled, in part or in full, at any time, in our sole discretion, with reasonable prior notice.
This offer cannot be used in conjunction with any other Tide offer or promotion.
We consider the date on which money is deducted from your PPI (linked with your Tide Expense Card) as the date of the transaction.
If your Tide Expense Card is cancelled or withdrawn, or if the PPI associated with your Tide Expense Card is terminated or suspended, any cashback earned under this offer (which is yet to be delivered) will be deemed forfeited.
Only genuine transactions will count towards eligibility for this offer. A transaction will not count towards the eligibility for this offer if: (a) you cancel or reverse the transaction; (b) the transaction is invalidated or refunded or fails to go through; (c) the merchant or you dispute the transaction; (d) the transaction is made to load/fund your PPI associated with the Tide Expense Card; (e) the transaction is not made during the Offer Duration; (g) the transaction is a cash withdrawal from an ATM; (h) the transaction is not valid or appears to be suspicious or fraudulent or done with an intent to abuse the process or for wrongful gain to any member or wrongful loss to Tide; (i) the transaction is made towards a purchase of prohibited goods or services; or (j) the transaction is directly or indirectly made towards payment of rent, utilities, misc food stores, financial institutions, government services, fuel, general contractors – residential buildings, a/c, heating or plumbing contractors – sales & installation, special trade contractors, alimony, child support or court costs, grocery stores or supermarkets, electric, gas, sanitary, telephone or water utilities, telecommuncations serv incl loca/long dist credit & fax, real estate agents and managers-rentals, security brokers/dealers, gas/service stations with/without ancillary services, local/suburban commuter passenger transport/ferries, tax payments, or fire departments, insurance, school and educational services , passenger railways, charitable or social services organizations. This list is non-exhaustive and may be subject to change from time to time. Merchants or the merchant banks get a specific code based on what they sell or the services they provide. This code is called a Merchant Category Code (MCC). We use the MCC to determine if you can earn cashback on a transaction. We do not control what type of MCC a merchant gets and are not able to change this code. This means that in some cases, a merchant might sell something that seems eligible for cashback, but because of the MCC, the transaction isn’t eligible.
If we find that cashback has been delivered to you incorrectly, we reserve the right to cancel or set off such erroneously delivered cashback against any sums we owe you, subject to applicable law. We also reserve the right to withhold or forfeit any cashback we believe have been earned fraudulently.
This offer is being made on a “best effort” basis and participation in this offer is voluntary. By participating in this offer, you agree to release from liability, and hold harmless us, and any of our affiliates, employees or agents representing or related to us and our services/products. This release is for all liability arising out of, or in connection with this offer, even if caused or contributed to by our negligence.
We are not responsible for: (a) any error in the operation of the offer, including for technical, network, telephone, computer, hardware or software malfunctions of any kind; (b) any inaccurate transmission of, or failure to receive any information on account of technical problems or traffic congestion on the Internet or at any website; (c) any lost, misdirected, late, incomplete, unintelligible or inaccurate participation information, whether caused by you or by any of the equipment or program associated with or utilized in the offer, or by any technical or human error while processing the offer; (d) any printing or typographical errors in any materials associated with the offer; or (e) injury or damage to your or any other computer or mobile resulting from downloading any materials in connection with the offer.
Indian law governs this offer. The parties agree to the exclusive jurisdiction of the courts of New Delhi to adjudicate any dispute arising out of or relating to these offer terms.
You (and NOT we) are responsible for all taxes, duties, levies or other statutory dues and charges payable in connection with any cashback you receive.
Our decision as to the cashback and any associated computation will be final and binding. For any disputes about the cashback, you must reach out to us at indiasupport@tide.co within thirty (30) days from the date you’re informed about the cashback you’ve earned under the offer.