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Tide Help Centre

Find in-depth explanations and tutorials for your Tide account and being a Tide member, including:

  • How to use your Tide account to grow your business

  • How to use your Tide account to sort your admin

  • How Tide protects its members and what this means for you

  • How to protect your business from fraud

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Grow your business with your Tide account

Learn how to set up, use and get paid through your Tide account with our step-by-step guides and video tutorials

Get started with your Tide account

How to find your details, activate your card and start making payments.

Get started

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Get paid with your Tide account

How to customise, send and manage your invoices.

Get paid

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Get paid faster with Tide's digital solutions

Find out how to securely collect payments across a range of easy solutions.

Get paid digitally

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Get paid faster with Tide's in-person solutions

Collect your customers' payments quickly and securely through our range of in-person solutions.

Get paid in-person

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Sort your admin with your Tide account

Learn how to complete your vital self-employed tasks such as self-assessment with our deep dives

Complete your Self Assessment with Tide Accounting

How to prepare and file your Self Assessment tax return (sole traders only).

Complete your return

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Categorise your transactions with Tide Accounting

Learn about the Tide transaction categories and how to select the correct one.

Sort your bookkeeping

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Self-employed admin checklist

Understand and stay on top of your vital admin

Learn more

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Protecting our members

Learn how we protect your security, support vulnerable circumstances, and what to do if we find an issue with your account

Becoming a Tide member

How to join Tide, who can join Tide, and why we don't accept everyone.

Learn more

Our routine security reviews

Why we conduct reviews, how to keep your information up to date and what to do if we pause your account.

Learn more

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Vulnerable members

Learn how we support vulnerable members and how to declare a change in your circumstances.

Learn more

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Stay safe from fraud

Key information on how to spot, avoid and report fraud

Fighting fraud

Vital information on avoiding scams, claiming reimbursement for lost money, accessing victim support and more.

Learn more

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Money mule scam

Learn to avoid this devastating scam which could leave you facing serious criminal charges.

Learn more

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Purchase scam

Protect your payments by learning about this simple yet effective scam.

Learn more

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Impersonation scam

Learn how to spot and avoid this very common and very dangerous scam.

Learn more

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Frequently asked questions

If you've got a specific query, our FAQs are the quickest way to find the answer.

Find your answer