I’m expecting a payment - when will it arrive?

Our member support team is available from 10 AM to 7 PM from Monday to Sunday. Currently, we don’t have an in-bound call service, but you can always write to us at indiasupport@tide.co and our team will give you an outbound call. However, we do have a 24*7 hotline number available to report a lost or stolen Tide expense card.

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.