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How do I report fraud?

Our Fraud Rapid Response team is here to support you 24/7, you're uneasy about a communication you've received or are facing an emergency.

If you're in the UK, you can reach our team by calling 159.

Wherever you are in the world, you can also reach our team through your Tide app by tapping 'Support' > 'Report fraud'.

  • Chrome, Microsoft Edge, Safari or Firefox.

If you can't access your app, you can email us at hello@tide.co and we'll support you.the ‘Profile’ icon > 'Login to web’, and scan the QR code on your computer or tablet screen with your phone camera. Important: The Tide app works with devices running on iOS 15 or above, or Android 10 or above. If your phone is using an older version, the app won’t work on it.

For more details on how to spot scams and avoid falling foul of them, visit our dedicated fraud page.

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Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co