Our Fraud Rapid Response team is here to support you 24/7, you're uneasy about a communication you've received or are facing an emergency.
If you're in the UK, you can reach our team by calling 159.
Wherever you are in the world, you can also reach our team through your Tide app by tapping 'Support' > 'Report fraud'.
If you can't access your app, you can email us at hello@tide.co and we'll support you.
Enter the email address associated with your Tide account.
We’ll send you a recovery email with a magic link – open it on the same device and tap ‘Yes, it’s me’.
You’ll receive an SMS with a one-time passcode. Enter it in the app and follow the instructions from there.
As a final step, you’ll be asked to take a selfie, and you’ll see a screen telling you that we’re performing some checks.
For more details on how to spot scams and avoid falling foul of them, visit our dedicated fraud page.
To force-close the app on an iPhone:
Unlock your screen > swipe from the bottom up > go to the Tide app window and swipe it up.
And on an Android device go to:
‘Settings’ > ‘Apps’ > select the Tide app > ‘Force stop’ > ‘Ok’.
Tap ‘Support’ in your app or email hello@tide.co if you:
Need to check with us about which email is associated with your account
Haven’t received an account recovery email or SMS
Keep seeing the ‘We’re checking your details’ screen after force-closing and reopening the app
Important: To use the Tide app, devices must run on either iOS 15 or above, or Android 10 or above.
