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Accessing your Account

How will the payment link transaction appear in the account statement?

For now, the best experience is on mobile via the web browser. We do support access on some laptops, if they have strong authentication hardware, e.g. MacBook with a fingerprint reader, or computers with Windows Hello.

  • If you have sent an payment link, then all transactions relating to this will appear in the account statement from Tide Payout

  • If you have made payments using an invoice payment link, then all transactions relating to these will appear in the account statement from Tide Platform Ltd *Tide Member’s Name*

Please note that many customers will initiate chargebacks if they see payments to companies that they do not recognise. Therefore, please ensure that you make your customers aware of what wording will be displayed on both the billing and statement descriptors for their transactions.

We’re working on a secure way to enable you to log in on other desktop/laptop computers.

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