Tide Logo

Can I return the Tide Card Reader I have purchased?

If you purchase a Tide Card Reader from us you may return it, for any reason, within 30 days of receipt of delivery. However, you must return it to us in unused condition, in its original packaging, and the terminal box's seal should not have been broken. Products returned to us later than 30 days after receipt of delivery as well as devices which have been opened will not be refunded. Contact us at hello@tide.co or through the in-app chat for return shipping instructions.

Did you find this information useful?

Related articles

Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co