I’m expecting a payment - when will it arrive?

Visual inspection

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

• Verify the payment terminal is the same as shown in our documentation, in the user manual specific for the payment terminal model.

• After the payment terminal has started up, verify the Adyen logo or your company logo appears on the terminal display.

• Verify no cameras or skimming equipment are attached to the payment terminal. Check for anything inserted in or attached to the card reader, ports, display, or keypad.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.

• Verify the payment terminal isn't physically damaged. Check for missing seals or screws, holes in the device, and added wires or labels.

• Check your camera footage for suspicious activities around the payment terminal.

• Verify that store staff and camera footage cannot see the customers' PINs when they enter this on a payment terminal.

Awareness of suspicious activity

• Verify the identity of any third-party persons claiming to be repair or maintenance personnel, before granting them access to modify or troubleshoot payment terminals.

• Always be aware of suspicious behaviour around payment terminals. For example, attempts by unknown persons to disconnect or open devices.

• Always report suspicious behaviour to Tide.