How does Tide Instant Checkout work for my customers?

When they use a Instant Checkout Link, they’ll be taken to a web page where they will see:

• your company name

• an image and description of what they’re buying

• the price

They will be asked to give their name, email, and delivery address to complete an Instant Checkout Link payment. When the transaction is complete, we’ll send a receipt to their email.

• Verify the payment terminal isn't physically damaged. Check for missing seals or screws, holes in the device, and added wires or labels.

• Check your camera footage for suspicious activities around the payment terminal.

• Verify that store staff and camera footage cannot see the customers' PINs when they enter this on a payment terminal.

Awareness of suspicious activity

• Verify the identity of any third-party persons claiming to be repair or maintenance personnel, before granting them access to modify or troubleshoot payment terminals.

• Always be aware of suspicious behaviour around payment terminals. For example, attempts by unknown persons to disconnect or open devices.

• Always report suspicious behaviour to Tide.