Power up the device by holding down the power button, located on the right of the device, until the display turns on
Connect the device to a power supply and let the battery charge for at least four hours while you continue with the next steps
On the Welcome screen, select your language
Your device is automatically connected to the 4G network however if you would like to use WIFI, connect your device to your network
On the confirm store screen, assign the device to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.
Admins can assign different levels of access, directly through the Tide app.
Remove team member access:
Tap the profile icon in the top right corner of the ‘Payments’ tab, then tap ‘Profile & Settings’ > ‘Manage team’ > select the relevant team members > ‘Remove team member’
Remove an Admin:
For registered businesses, we’ll first check the details when you want to remove an admin who’s a director. If they’re still listed on Companies House then you can’t remove them.
Tide will regularly check for updates about your business information, however if someone is no longer listed as a director of your company on Companies House, it’s the business’ responsibility to ensure that this person’s admin access is revoked immediately.
Admins can also close their account themselves, which will then completely remove their access.
For security reasons, new and existing team members are required to pass checks, and provide information before they can have upgraded access to the Tide account. If successful, we’ll email the new or existing user, and the admin/s, to confirm that we have changed their level of access to the account.
