It’s not compulsory to use your personal name when providing your account details to your customers.
However, it’s the secure industry-standard across over 400 UK payment service providers.
This is because providing the personal name registered to your account helps support an industry-wide initiative called Confirmation of Payee. When your customers pay you, Confirmation of Payee checks the account details they use against the details held by your account.
As your personal name is part of these checks, if you don’t provide it then your customers will receive an alert saying that the details can’t be confirmed. This may result in delays to you being paid, or concern your customer to the extent that you may not be paid at all.
We therefore strongly recommend that you provide your personal name. Doing so is part of this widespread process, and so it will make your inbound and outbound payments more secure, as well as make it easier for your customers to pay you.
Tide Lite syncs with the main Tide app every couple of minutes, so you can view your transactions and receipts regularly.
Currently, it’s only available on the Tide Card Reader. You can’t use the Tide Lite app with Tide Card Reader Plus.
How do I take payments with the Tide Lite?
Select the Lite app on the home screen of your Tide Card Reader
When the ‘Take a payment’ screen loads, enter the amount and select ‘Charge’
Ask customers to tap their card to complete a payment
How do I issue receipts, and where can I see earlier ones?
When the payment is complete, select ‘Share’ and the Tide Lite app will generate a QR code. Let your customer scan the code with their phone, and the receipt will load in their browser.
To see a receipt for a previous payment, open the Tide app on your phone > tap ‘Card Reader’ > select the payment. From here, you can share the receipt by email, WhatsApp, or any other apps you use to send information.
