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What should I do when I first receive my card reader?

Card readers use sensitive card data, so you must check that you have received the right one, and that it hasn’t been tampered with:

  • Check that the box hasn't been opened, and the red security seal with the barcode is unbroken. 

  • Break the security seal and remove the device from the box. Check that the serial number (S/N) matches the one on the box.

  • Inspect the device. Check for missing screen seals, screws, additional wires, labels, holes, and anything inserted into or attached to any part of it.

If you have any concerns about your package or device, tap Support in the app and tell us.

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