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When will my black card arrive?

We’ll automatically start printing and shipping your black card when you upgrade to your new plan. You can expect it to be delivered to your trading address within 3 to 5 working days.

  • View your card reader’s info – store address, serial number and software version

  • Manage the Wi-Fi and Bluetooth, as well as view the Cellular connection info

  • Adjust display brightness

To access the ‘Transaction’ menu on your device, use the code ‘2604’.

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Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co