What is a chargeback and how do I know if I’ve received a chargeback request?

A chargeback is raised when your customer disputes a payment they made to you. They can request the full amount, or partial refund. If you have received a chargeback request, we will contact you in the app to let you know. We’ll explain how you can challenge the chargeback and what documentation you need to provide. If we don’t receive a response from you, we’ll also send an email. You must respond to chargeback messages within 15 calendar days, or it may be automatically processed, and be irreversible.

You’ll have access to the Credit Score Insights dashboard shortly after you activate it. 

Tap: ‘Finance’ > ‘Credit Score Insights’ > ‘View dashboard’, in the app.

We’ll regularly notify you with changes to your score, and educational tips in the app. You can learn the importance of, and how to build your business credit score from the ‘Knowledge Base’ section of the Credit Score Insights dashboard.