You can sync your Tide Business Account transactions with DATEV by clicking on ‘Admin’ tab in app and then selecting ‘Connect to DATEV’ and follow the steps:
Top ups can’t exceed:
Provide your ‘Advisor Code’ and ‘Client code’
Login with DATEV username & password and allow access
Choose your transaction sync preferences, whether you want all your transactions to be synced or only those after specific date
If you need any assistance, please reach out to our Support team
£3,000 per single transaction
£3,000 per day
£20,000 per week
£30,000 per month
How do I add money to my account with a card?
In the app, select the account you want to add money to, then tap:
Get paid > Add money > Debit or credit card > enter amount > review amount plus fees > add card details and confirm.
If you’re using Apple Pay or Google Pay:
Get paid > Add money >Apple Pay or Google Pay > enter amount > review amount plus fees > Select the saved card and confirm.
You should see the money in your Tide account within a few minutes.
My top-up was unsuccessful – what should I do?
You can’t use a card to add money to your account if you’re connected to the internet outside the UK.
If the amount is debited from your card but the transaction then fails, the money will be automatically refunded within 3-5 business days.
If a top-up doesn’t go through, and you haven’t gone over any of the limits mentioned in the above FAQ, please check that:
Your card is a Visa or Mastercard, issued in the UK and in GBP.
You have sufficient funds or credit available.
Your bank hasn’t blocked the transaction.
If none of these apply, tap Support in the app.
Does Tide store my card’s details?
No, we don’t store your card details, and we’ve partnered with Adyen to facilitate the processing of payments.
