Why was my company name change rejected?

When you request to change your company name, we must make sure that the new name meets the regulatory requirements below.

Your company name must not:

• contain words that we consider to be offensive

• copy an existing trademark or a government body

• refer to business types we do not support

• misrepresent the legal type of your business - meaning that if you’re a Sole trader, your business name can’t include ‘Ltd’ / ‘Limited’, which are reserved for a Registered company This list is not exhaustive.

• In the app, tap: ‘Get paid’ > ‘Deposit cash and cheques’ > ‘Deposit cheques’. If this is your first deposit - read and agree to the Terms & Conditions.

• Enter the amount and reference, and tap ‘Next’.

• Hold your camera horizontally over the cheque while the app captures the details. At the ‘Review photo’ stage, you’ll see a black-and-white image of the cheque. Make sure that all details are clearly visible – including the account number, sort code, signature, payee name, amount, and date. If any details are unclear, please retake the cheque images.

Once you’ve confirmed that everything is correct, you can submit the cheque deposit.

When will I receive my cheque deposit?

Cheques will normally clear in 2 business days. 

On the back of the cheque itself, make a note of the date you deposited it. Keep the paper cheque for your records.

If you’ve enabled your in-app notifications, you’ll see a message to confirm the cheque payment. It will show on your transactions timeline, and in your monthly statement - as ‘Cheque’.