How do I make a complaint about my claim?

We’ll keep you updated throughout your claim, and if you’re only eligible for some of your money to be reimbursed, or none at all, we’ll give you the reasons for this. 

If you disagree with the outcome of your claim, you can appeal the decision or raise a complaint with us. If you’re still unhappy, you have the option to escalate your complaint to the Financial Ombudsman Service (FOS).