Does Tide have other ways of capturing vulnerabilities?

We believe we have a duty of care to our community, and that we need to recognise when Members may be facing challenges. 

With this in mind, we won’t always wait for you to tell us if you’re facing difficult circumstances, or if you need a different type of support. 

Our staff are trained to recognise when a Member may be struggling, or when they would benefit from another approach to our support, and we’ll make a note of that on our side.

• You need to follow any warnings from your bank, such as an alert that the payment you are making is fraud or could be fraud. You also need to follow any instructions from the police or the National Crime Agency

• You must report the fraud as soon as you can, and no more than 13 months after the last fraudulent payment was made

• Your bank may ask you for additional information about your claim. You need to make sure you respond to these requests

• Once you have made a claim, your bank may ask you to report the details of the fraud to the police, or they may offer to do this on your behalf. You should consent to these steps being taken