My phone is lost or broken, how do I access my account?

Sorry to hear it!Payment Link:

You can regain access your Tide account from another mobile device by going through account recovery.

• By card – any fees are automatically deducted from the total amount, and you’ll receive the remainder in your account in up to 3 business days.

• By bank transfer with our Pay by Bank option – you’ll normally receive the payment in a few minutes, and will see the deducted fee in the settlement’s details.

• Re-download the Tide app

• Tap Sign in, and enter the email address linked to your Tide account

• Enter a mobile number that you can receive text messages to

If you need to speak to the team, you can get in touch by emailing hello@tide.co