I haven't received my verification code. What should I do?

If you don’t receive an SMS verification code and the ‘send a new code’ button hasn’t worked, there’s a chance your phone number may be incorrect.

Check that the business owner has set you up with the right phone number. They can edit your phone number in their Tide app.accounting subscription, you'll see the step ‘Manage and explore plans’. If you select this, it’ll take you to a page where you can either downgrade or cancel your subscription.

• The downgrade or cancellation will take effect at the beginning of the following calendar month. If you change your mind, you can re-subscribe only after your current subscription is inactive.

• If you’re on a free trial, the downgrade or cancellation will become effective immediately.