Are there any limits to a newly added payee?

When you add a new payee, we may limit how much you can pay them within the first 3 hours. This is a security measure. Remember, when adding a new payee, make sure you’ve verified their identity, or call us on 159 if you need advice on whether it is safe to do so.

We understand that this time limit may be frustrating, but maintaining your account security is our top priority, and this extra layer of protection is a vital part of our mission to keep you and your money safe.

This time limit will only affect new payees, and so will not apply to any of your existing payees. After the time limit, the new payee will be added to your account, and you will be able to pay them immediately at any time in the future.