Why do you hold up to £120, and what happens if there's less than that in my account?

We briefly hold up to £120 (depending on the retailer's requirement) to make sure your account has enough money to cover the cost of the petrol. 

Maximum pending charges can vary depending on where you buy fuel:

• Sainsbury’s (up to £100)

• Morrisons (up to £100)

• Asda (up to £99)

If you have less than what the fuel station requires, you'll still be able to use Pay at Pump. 

We'll check how much money is available in your balance and communicate this to the pump. This will help determine how much you can spend on fuel. For example, if you have £40 in your account, you can purchase fuel for a maximum of £40. In such cases, we'll hold all the money available in your account, and if you fuel up for less than what you have, we'll release the difference shortly. This process is called 'partial authorisation' and all merchants should accept it, however, keep in mind that some may not.