What happens to my Tide Expense Cards if I switch out from Tide?

If you are switching out your Tide Business Account as part of the Full Switch Out process, then your expense cards will be cancelled because your primary business current account is getting closed. If there is any leftover money in the expense card, our team will get in touch with you and the money will be moved to your new bank. If you have any questions regarding this, please reach out to our member support team by tapping 'Support' > 'Messages' in your Tide app and our team will help you out.

• Available - You will see this status if you have not yet been onboarded to use Payment Links

• Pending - This means your onboarding process to use Payment Links is underway between Tide and our payment provider

• Active - You’ll see this status when you have been successfully onboarded and Payment Links is available to use

• Unavailable - If you see this status, it means that your member access has been deactivated, usually as a result of regulatory obligations that we have to comply with. Should this occur, then our Member Support team will work with you to resolve the issue.