Our member support team is available from 10 AM to 7 PM from Monday to Sunday. Currently, we don’t have an in-bound call service, but you can always write to us at indiasupport@tide.co and our team will give you an outbound call. However, we do have a 24*7 hotline number available to report a lost or stolen Tide expense card.
This will allow them to automatically collect a payment when it’s due. They’ll send the filled form to ClearBank and start collecting the payment on the agreed date – when the Direct Debit is set up.
If you need to provide the address of your banking provider to the payee, tap: ‘Send’ > ‘Recurring payments’ > ‘Direct Debits’ in the app, and you’ll see it on the screen.
It can take up to 5 business days for a Direct Debit to be scheduled.
All Direct Debit Mandates are verified and submitted by the payee.
If you’ve filled in a Direct Debit Mandate and it hasn’t been set up, please reach out to the payee for further assistance.
When are Direct Debits collected?
Direct Debit payments are usually collected from 3am on the due date - on weekdays, excluding bank holidays. If the due date falls on a weekend or a bank holiday, the payment will be collected on the next business day.
You need to make sure that you have enough money in your Tide Business Account the day before your Direct Debit is due.
Before the first payment, the payee should send you a Direct Debit Advance Notice, to confirm the amount and collection date. After that, you’ll receive a further notification only if there have been changes to the amount, due date or payment frequency.
Can I receive inbound Direct Debit payments?
We don’t offer this option directly at the moment, but you can receive Direct Debit payments in your Tide account if you set this up through a third-party provider in the UK.
