If your card is blocked you may have entered the incorrect card details multiple times when making a transaction.
If you entered the wrong PIN, you can reset it at an ATM. First, log in to your Tide app and go to the 'Payments' tab. From here, tap 'Cards', select your chosen card and tap 'Show PIN' to see your PIN.
Then enter your card and PIN into an ATM and following the on-screen instructions.
If you entered the wrong card details when making an online payment, wait 24 hours and your card will work again.
To make a payment from the app, tap:
‘Payments’ > select your main account > 'Send'.
If you have multiple accounts, your main account will be the first one on the list.
Then tap: 'Make an international payment' > 'Select EUR as currency' and add:
The payment amount
Your reference
You recipient details (Name, IBAN, Address, etc)
We'll show you a live exchange rate and a fixed FX markup fee on the same screen, as well as the payment total in GBP.
To make a payment on the web, go to: ‘Payments’ > ‘Make an international payment’.
Fill in the same details listed above, and we’ll show you the exchange rate and FX markup fee here as well. Then, open your Tide app to approve the payment.
