Can I speak to someone in the in-app chat or over the phone?

There are two ways to speak to us:

If you set up a transfer, the payment should arrive in your payee's account within minutes. This will depend on where you're sending the money. Some banks can take two hours or more to process Faster Payments so it might take up to four hours to arrive with your payee.

• If you're on a paid plan, you can call us from the app every weekday, 9 a.m. – 6 p.m., except on bank holidays. Simply go to Support > Phone > tap the phone number.

• If you’re on our Free plan, you can ask us to call you at a convenient time, during the same hours:  Tap Support to open a chat and request a call, or email hello@tide.co if you can’t access the app. Please include your phone number and a brief summary of how we can help.

All members, regardless of your plan, should call 159 from the UK to report fraud. If you’re overseas, tapSupport Support > Fraud in the app.

Some of our teams are available only on weekdays, 9 a.m. – 6 p.m., but we’ll always get back to you as soon as possible.