Why do I have a negative account balance?

Negative balances are a result of:

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

• Balance adjustments due to chargebacks, disputes or banking recalls (i.e. if someone paid into your account by mistake and asked their bank to recall the payment)

• Offline card transactions (i.e. purchases placed on a plane)

• Pre-authorised card transactions (when you have enough money in your account at the moment you authorised a payment, but you spend that money before it’s actually cleared)

• A refund reversal (when you have received a refund, but the merchant has reversed it after)

We’ll check your balance whenever we're authorising a card payment, but if you’re paying in a non-GBP currency, the cleared amount is subject to the latest exchange rate from Mastercard. If the cleared amount is higher, it’s possible for it to cause a negative balance.Support to send us a message.

If this happens, just top up your account to resolve the negative balance.